emotional labor

== English == === Alternative forms === emotional labour === Etymology === Coined by American professor and author Arlie Russell Hochschild in 1983 in her book The Managed Heart. === Pronunciation === === Noun === emotional labor (uncountable) The act of managing feelings and displaying certain expressions in order to meet the requirements of a job. Jobs which require such management and display. (Can we add an example for this sense?) The display and management of emotion in non-professional, interpersonal relationships; emotion work. ==== Related terms ==== emotional work interactional shitwork === See also === have a nice day syndrome === References ===